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Refund Policy & FAQ's

Where is my order?
This is a question we frequently get asked to we put together a shipping guide here. Please note customers are responsible for any shipping, customs and tax charges for their order unless otherwise specified.

What is my tracking number?

Tracking will be available 1-3 days after your order. Please do reach out if you haven’t received yours after 7 days by contacting us on email at

My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out to us at with:
    - Your order number
    - A picture of the damaged product
Once received, we'll be happy to send out another free of charge.
Contact us

If we haven't managed to answer your question please feel free to contact us o live chat or email us at and we'll get back to you right away.